Privacy Policy

Introduction

In accordance with Australian Privacy Principles, this Privacy Policy outlines how Local Help Group Pty Ltd (ABN 87 670 642 529) (“LocalHelp“, “us“, “we“) collects, uses, discloses and handles any personal information we collect from you, and how to contact us if you wish to access or correct your personal information, or complain about a breach of your privacy.

This privacy policy may be updated or amended from time to time to be kept up-to-date for any reason to reflect our practices and obligations. This policy is incorporated by reference to our LocalHelp Terms and Conditions that apply to the provided by Local Help Group Pty Ltd. Any such changes will take effect when they are made or posted on our website.

You are advised to consult this Privacy Policy regularly for any changes. LocalHelp complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can find more information regarding privacy by visiting the Office of the Australian Information Commissioner’s website.

Collection and use of information

The personal information that we collect and hold about you, depends on your interaction with us. We may collect information from you directly or (with your consent) from third parties. When you interact with LocalHelp via our website, over the phone, via email, via social media, or participating in any of our promotions surveys we run from time to time, we may collect personal information about you. Some information may be provided to us by vendors, clients, customers and contractors. This information can include your name, address, phone number, uploaded images, email address and credit card information.

Generally, we will collect, use, and hold personal information for the purposes of:

• providing services to you or someone else you know or authorised to act on your behalf;
• providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
• facilitating our internal business operations, including the fulfilment of any legal requirements or obligations;
• analysing our services and customer needs with a view to developing new or improved services;
• complying with our legal obligations.

We will only collect personal or private information that is required for any of our tasks or activities. We reserve the right to use or disclose any personal information required to provide information about, promote, or offer LocalHelp services to the user. This includes newsletters, promotional materials, or direct marketing efforts related to the services we provide. LocalHelp follows the Australian Privacy Principles for direct marketing. We collect personal information given to our website via registration forms, other online forms, and cookies. The information acquired through cookies is only used to track anonymous website activity. You may disable cookies in your browser settings. We may also collect your personal information from other third parties that we interact with.

Use and disclosure of information

The information we gather allows us to deliver or market our services, evaluate, and analyse online behaviour, and collect critical information that we believe is important for managing the quality or content of the services we provide. By using our website and social media sites, you agree that we may use and disclose your information for the purposes for which it was acquired, as well as for marketing and advertising our services.

By uploading images to our applications, such as profile pictures, you agree that we can store and use those images for other visitors to your profile.

Required by law

There are times when we will be required by law to disclose any personal information we have about you, such as in the instance of an investigation into bankruptcy, counter-terrorism, fraud, taxation or in response to a subpoena etc.

Your information

We take all reasonable steps to ensure that information we collect, use or disclose is accurate, complete, up-to-date and securely stored. We take steps to protect your personal information from misuse, loss and unauthorised access.

External Links

Our website may contain links to external websites and those external websites may collect personal information about you. We do not hold the responsibility for the privacy practices of other businesses or the content of their website that are linked to our website.

Storage and security

LocalHelp places great importance on safeguarding the confidentiality of your personally identifiable information. We employ administrative, electronic and physical measures to ensure that your information is protected from misuse, loss, unauthorised access, modification or disclosure. However, we cannot guarantee that hackers or unauthorised personnel will not gain access to your personal information despite our efforts. Ultimately, you are responsible for keeping your account information secure. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.

Accessing and correcting personal information

LocalHelp is committed to maintain accurate, relevant and appropriate information about our website users. You may request access for your personal information if it is in accordance to the Australian Privacy Principles. If you believe that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant, you may ask us to correct it or you can update the information by contacting us at [email protected]

Should you wish to remove your personal information from our systems, please contact us at [email protected]

Complaints

If you have a complaint about our Privacy Policy or believe that we have breached your privacy, please contact us via email at [email protected] . We will investigate your complaint and attempt to resolve any breach that may have occurred in accordance with the Privacy Act 1988 (Cth). If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner via their website on www.oaic.gov.au .

Contact

If you require further information regarding our Privacy Policy, please contact us at the following email address: [email protected]

Acceptance

You accept that your use of this website and any engagement with LocalHelp includes your acceptance of this Privacy Policy and our LocalHelp Terms and Conditions.